Clinic Policies 

Appointments & Policies 

We offer telephone and in-person appointments. Please arrive 10 minutes early and bring only essential items. Appointments are for the patient only, unless supporting a child or when medically necessary. 

We are committed to safe, respectful, and transparent care. Please review our policies to understand your rights and what to expect. 

Flowerstone Family Health Clinic is committed to protecting your personal and medical information. All team members are required to follow strict privacy standards. If you have questions about our privacy practices, please contact our front desk. 

Information We Collect 

We collect information necessary to provide care, including: 

Identification and contact details 

Billing information (provincial and/or private insurance) 

Health information such as medical history, diagnoses, test results, treatments, allergies, and prescriptions 

How We Use and Share Information 

Your information is used to provide safe and effective care. 

For your care: By seeking care at our clinic, you consent to the use and sharing of relevant information with healthcare professionals involved in your treatment (e.g., specialists, pharmacists, labs, and other providers). 

As required by law: We may disclose information without consent when legally obligated (e.g., public health reporting, provincial billing, court orders). 

Other disclosures: Your written consent is required before sharing information for purposes not directly related to your care, such as insurance reports or third-party requests. 

At Flowerstone Family Health Clinic, we offer both telephone and in-person appointments. 

To help us provide care efficiently, we kindly ask patients to follow these guidelines: 

Please arrive on time for your scheduled appointment. Late arrivals may need to reschedule. 

If you are feeling unwell during your visit, you may be asked to wear a mask. 

Patients may be asked to use hand sanitizer upon arrival. 

Please bring only essential personal items and avoid large bags or carts. 

Appointments are for the patient only, unless accompanying a child or someone who requires assistance. 

At Flowerstone Family Health Clinic, we care for community members who may be vulnerable or immunocompromised. To keep everyone safe, we ask that you follow our mask and hygiene guidelines: 

Patients or visitors with symptoms of an infectious illness are asked to wear a medical-grade mask. Masks will be provided if you do not have one. 

Please use hand sanitizer upon entering the clinic. 

Staff experiencing symptoms will either work from home or wear a mask while at the clinic. 

Patients or staff who choose to wear a mask to protect themselves or family members will be respected, and others in close contact may also be asked to wear a mask. 

Our goal is to maintain a safe and supportive environment for everyone receiving care. 

Flowerstone Family Health Clinic has a zero-tolerance policy for any form of physical or verbal aggression. All patients are expected to follow respectful behavior during in-clinic or phone appointments. Breaches of this policy may result in the immediate termination of care. 

Patients at Flowerstone are assigned to a single Nurse Practitioner to ensure continuity of care, which improves health outcomes. While you may occasionally see other team members for timely care, requests to change providers are not accommodated. If you ever feel unsafe, please contact clinic management in person or in writing. 

We require at least 24 hours’ notice for appointment cancellations. Repeated missed appointments without notice may lead to termination of services. 

During severe weather, the clinic may close for staff safety. Appointments will be converted to phone visits. Patients should check weather conditions and call ahead. Urgent conditions should go to urgent care or call 911. 

Becoming a Patient at Flowerstone

If you are interested in joining Flowerstone Family Health Clinic, please review the eligibility requirements below. Our clinic accepts new patients through the BC Health Connect Registry based on location and availability.

Eligibility requirements to become a client at Flowerstone Family Health Clinic

  • Local resident of Oceanside (Nanoose Bay to Bowser, and everywhere in between)
  • Have no primary care provider, either a Nurse Practitioner or a Family Physician
  • Families will be attached together
  • Please be aware, patients are required to have a BC Health Care Number (PHN).


Our process/protocol for attaching clients to Flowerstone Family Health Clinic:
New patients will be called on a first-come, first serve basis off of the Health Connect Registry through the HealthLinkBC.ca/health-connect-registry website.

We will not be taking applications by phone or walk-in at this time.

Wait times:
We currently have no estimates for wait times. After opening, each provider will be attaching new clients at a safe and considered rate. You will be formally contacted when a provider can take you on as a new client.

Visit us

We’re located in 742 Memorial Ave, Qualicum Beach, BC

Business hours

  • Monday – Saturday
    8:30 am – 4:30 pm
  • Closed for lunch
    12:00 pm – 1:00 pm
  • We are closed on Statutory and on long weekends 

Extended hours coming soon